Caizen is a high quality Customer Care & Billing (CC&B) software package, specifically aimed to fit small, medium or large service providers in the cable, telecom and ISP sectors. The solution was specially developed in cooperation with competent service providers. It is a strategic solution which combines large scale customer relationship management, product management, service management and subscription services together with billing. Caizen enables improved customer service and business management.

Caizen features

Caizen is a proven and tested software assisting you to address the challenges that you are facing and simultaneously add value for your customers. Caizen offers:

• Flexible design and set-up
• Interfaces to technical systems
• Simplicity of use
• Future proofing
• A shorter ‘time to market’
• A customer focused solution
• High level service
• Reliable reporting

Caizen modules

Caizen contains the following modules:

• Relationship Management
• Subscription Management
• Financial Management
• Support

For whom?

Caizen is flexible in design and set-up and offers a future proof solution with excellent fit for small, medium or large service providers in the cable, telecom and ISP sectors.
It is also suitable for companies in other sectors who are dealing with a large customer base and require realtionship management and billing / subscription management such as energy suppliers and housing corporations.

Possibilities for your organization?

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Case study - CAIW