The cable and telecoms industry continues to expand but also to consolidate. Today, cable companies offer telephony, Internet and telecoms services and have introduced digital television for televisions and mobile devices. Companies face increased  competition and at the same time legislation changes. Customers become more critical wanting greater flexibility, more choices, the latest technology and a professional personalised service.

For organizations to move forward in this changing market they require greater flexibility, a shorter ‘time to market’, technological innovation and excellent customer service. This requires high quality customer relation management in conjunction with excellent financial management.

Our approach

Crimsonwing understands the challenges faced by cable companies and the telecoms industry. To support cable and telecom companies in this rapid changing market we have translated our years of industry ‘know how’ and thorough business process expertise into industry specific IT solutions and services.

We offer cable companies and telecoms our own scalable and flexible Customer Care & Billing solution for effective customer relation management together with frequent billing. And to support decision making we provide access to meaningful  and reliable company critical information through proven cable and telecom Business Intelligence (BI) expertise and solutions.

We provide an extended support package which is distinguished by its high quality, flexibility and cost effectiveness to help you succeed as a business.

Our solutions

For the modern cable en telecom supplier we offer application package s and custom developed solutions which are industry and client specific. They include amongst others:

• Caizen: for effective relationship management, product management, customer  service  and subscription management including support for frequent billing cycles.
• Business Intelligence: management information to provide control and accountability to both internal users and external parties.

For whom?

• Cable companies
• Internet Service Providers
• Telecom businesses
• Energy suppliers
• Housing cooperatives

Possibilities for your organization?

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Case study - CAIW